Did You Know?
In 1960, Reynolds became the first to offer computer services to automotive retailers throughout the nation – a key step in transforming the way individual retailers and car companies managed their businesses. Today, Reynolds continues to transform the industry by challenging dealers to Be First with Reynolds Web Solutions.
Reynolds Web Solutions Video Archive
Reynolds Web Solutions
Continues to Be First In Support
Today, Reynolds Web Solutions support is on the top of their game. With 5,500 average inbound calls per month, the Reynolds Web Solution support team provides its customers with outstanding results for their retail level support, while still continuing to make quarterly proactive calls.
- 10 second Average Speed of Answer for the entire year.
- 99% service level.
- Regular proactive OEM compliancy checks.
- 7 a.m. – 7 p.m. support hours plus after-hour and weekend emergency
- support.
- 60% first call resolution.
- Less than 30 days turn-around on new Web site builds.
- 48 hour contact on new orders once an order is approved.
Shaun "NIFF" Kniffin, Director of Internet Sales and Business Development
Germain Motor Company
Columbus, OH
Germain Motor Company is a multi-store dealer group selling 9 brands from locations in 4 states. A dealer group of this size has a unique challenge when it comes to executing a successful, cohesive Internet strategy. Finding a partner to help them be first in their markets and properly represent their brand was crucial to their business, and they chose Reynolds Web Solutions. Hear Shaun Kniffin, Director of Internet Sales, talk about some keys to their Internet strategy and why Reynolds was the right choice for Germain.
Reynolds Web Solutions
Introduction Video
Check out a quick overview of how Reynolds Web Solutions can help you Be First in brand experience, in value, in convenience, and in the minds of consumers.
