Do you get a lot of complaints from customers who call about the status of their service, and they never get an answer? Make the most of each customer’s desire to feel informed about their service by providing online access to this information. Service Repair Status (known as IBC-ROI or Repair Order Inquiry for Power customers) can help you:
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Allow customers to view their open repair orders online. |
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Keep your service advisors and technicians more productive when they spend less time on the phone answering status inquiries. |
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Improve customer satisfaction with links to more detailed information, including concern, correction, status, and pay type. |
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Easily connect with your customers through a more complete email database by allowing them to verify or update their email addresses for timely notification when repairs are complete. |
